Urgent Care & ER


Priority Level 1 – Critical and requires immediate and lifesaving medical care.

Priority Level 2 – Non-critical but requires treatment within a couple of hours; wait times will apply.

Priority Level 3 – Stable; extended wait times will apply.


Below are examples of how we might triage and prioritize many common emergency/urgent care needs. Please note that this is not a comprehensive list.

Examples of Priority Level 1 Cases:

  • Difficulty breathing
  • Major bleeding
  • Seizures
  • Heatstroke
  • Severe allergic reactions
  • Foreign object or toxin ingestion
  • Collapse or paralysis
  • Severe traumatic injury

Examples of Priority Level 2 Cases:

  • New significant swelling
  • Eye conditions
  • Lameness (exception: obvious fracture – level 1 condition)
  • Acute deterioration of a patient with a known chronic disease
  • Bleeding from an unexpected site
  • Minor allergic reaction
  • Decreased appetite, vomiting, diarrhea, or a combination thereof
  • Abdominal pain

Examples of Priority Level 3 Cases:

  • Stable chronic disease (no change in condition)
  • Skin issues
  • Lameness/limping (mild)
  • Ear infections
  • Sneezing, coughing, nasal discharge
  • Broken or torn toenails
  • GI parasites
  • Fleas or ticks